Passport Agent
Employment / Posted May 23, 2025 | 9:20 AM by Amy / 22 views
The City of Mandan, North Dakota is accepting applications for the part-time position of:
Passport Agent – Grade 9.
MUST APPLY ON THE COMPANY WEBSITE TO BE CONSIDERED.
https://city-of-mandan-nd.hireonthego.com/
Wage Range: Starting at $18.68 per hour (DOE)
Status: Non-exempt/Part-time (Less than 20 hours a week)
Department: Morton Mandan Public Library
Closing Date: Applications will be accepted through June 5th, 2025 (at 5:00 p.m. CT)
*Applications without a resume will be disqualified.
JOB SUMMARY
This position assists the Passport Services Facility Managers and agent(s) in conducting full passport services at Morton Mandan Public Library.
MAJOR DUTIES
- Assist the Passport Services Facility Manager with the reviewing of intake documents, forms, and identification for accuracy and U.S. Department of State specifications and requirements.
- Take calls regarding the passport service at the library and answer all questions in accordance with U.S. Department of State regulations and library policies.
- Conduct meetings with individuals who are applying for a passport in a professional and courteous manner.
- Maintain inventory of processing supplies.
- Compile statistics as required.
- Maintain good relations with the public and staff.
- Follow policies and procedures consistently.
- Attend and participate in meetings and workshops as appropriate.
- Other duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- Ability to organize work, set priorities, use time effectively, work independently, and meet deadlines.
- Knowledge of computers and office equipment.
- Skill in written and oral communication skills.
- Ability to multi-task and work with frequent interruptions.
- Ability to interact with people of varying personalities and ages in a variety of situations.
- Ability to follow through on numerous details, maintain records in a standard, orderly, systematic fashion, and work well under pressure.
- Ability to analyze and to creatively solve problems related to the position.
- Accuracy in clerical skills, including typing and filing, is required.
- Ability to work under broad supervision using established procedures and oral instructions from supervisor.
- Flexible, adaptable, and able to flourish in a changing environment.
- Skill in performing basic cash register procedures and daily reconciliation of cash drawer.
MINIMAL QUALIFICATIONS
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Meet requirements of US Department of State Passport Acceptance Agent Training:
- Must be able to show proof of citizenship (birth certificate, certificate of naturalization, or passport) before starting employment.
- Must be 18 years of age or older.
- Must not hold any other position in which the creation, issuing, or amending of identity documents occurs (e.g. must not work for the Social Security Administration, County Clerk’s office, Department of Motor Vehicles, or other similar entities.)
- Possession of or ability to readily obtain and maintain Certification with the U.S. Department of State Passport Service.
- Possession of or ability to readily obtain and maintain a valid driver’s license issued by the state of ND.
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