IT Support Technician Intern

This position is responsible for the installation, maintenance, and repair of the City’s information technology equipment and aiding the City’s IT/GIS Division.

• Troubleshoot and identify problems or complaints in a computer system or device.

• Install or replace computers and peripherals
• Respond to and complete help-desk tickets and concerns from other departments in a timely manner.
• Answer support phone calls.
• Assist system administrators and analysts with tasks as needed.
• Assist in other various duties as assigned.

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work in addition to basic skills typically associated with a high school education.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.